Rewards Program

Rewards Program FAQs

Program Highlights | Eligibility | Registration | Rewards Distribution and Disbursement | Prepaid Gift Card Usage Information | Shipment Information | Official Rules | Redeeming Rewards/Rewards Usage | Viewing/Monitoring Rewards Activity | Email Communications

Program Highlights

Q. What are highlights of the program?

A.

  • Rewards are based on incremental, paid shipments each month above the number of paid shipments made during the same month in the previous year:
  • Rewards will be in the name of the company, not an individual's name, but the correspondence will be addressed to you, the registered participant.
  • Visa prepaid gift cards are one of the options offered. Visa cards are more universally accepted by merchants. You also can use the Visa card to pay down New Penn invoices if you prefer.
  • We have two additional Rewards options for those with stringent gift policies or for those with altruistic intentions:
    • United Way donation in the customer's company name; or
    • Carbon Offset credits purchased in the customer's company name
  • We will email Rewards statements to you to help you track your Rewards activities.

Eligibility

Q. What are the eligibility requirements for the New Penn Rewards Program?

A.

  • Eligibility to participate in this Program is limited to shipper customers (each a "Company", collectively "Companies") in good standing or potential customers who meet NEW PENN requirements for new customer status, including but not limited to an acceptable, in NEW PENN's sole determination, credit status report. NEW PENN reserves the right to accept or reject customers in the exercise of its sole business judgment.
  • Each Company that registers for the Program will designate one (1) representative employee that has been authorized by the Company to act on its behalf in respect of the Program (each a "Representative"), including for the purpose of making and receiving necessary communication from NEW PENN concerning the Program. Limit of one Representative per Company per location. NEW PENN reserves the right to confirm the Representative with the management of the NEW PENN customer account at the Company.
  • At NEW PENN's sole determination, shipper customers whose accounts have a status of Cash Only or Past Due are not eligible to participate in the Program. NEW PENN reserves the right to review customer status on a case-by-case basis.
  • Companies must have offices located in the United States or Canada. Representative must be employed by the Company and be domiciled at a Company location located in the U.S. or Canada.
  • The Program is not available in Puerto Rico or Mexico.

Q. What if I have more than one location? Will all the locations be included as one entity for the reward levels?

A. Each location is treated as a separate participant. If you have multiple locations, an individual may register at each location. Rewards thresholds are determined for individual customer locations.

Registration

Q. How do we register for the program?

A.

  • Account executives will provide new Rewards members a unique, account-specific ID to register online.

Q. By what date must a participant be registered to be eligible for Rewards?

A.

  • Companies must be registered by 11:59:59 p.m. EST on the 15th of any month in the Incentive Period in order to qualify for that month's reward. Once registered, however, Companies are eligible for the remaining qualifying periods. Rewards will not be awarded for any month prior to registration.
  • The Incentive Period is defined as beginning at 12:01 a.m. EST on May 1, 2009 ("Incentive Period"), although for reward purposes, each calendar month in the Incentive Period will constitute a qualifying period. The Incentive Period may be reduced or extended at the discretion of NEW PENN.

Q. How many people can register from a company for the program?

A. Each Company that registers for the Program will designate one (1) representative employee that has been authorized by the Company to act on its behalf in respect of the Program (each a "Representative"), including for the purpose of making and receiving necessary communication from NEW PENN concerning the Program. Limit of one Representative per Company per location. NEW PENN reserves the right to confirm the Representative with the management of the NEW PENN customer account at the Company.

Q. From what Reward choices may I choose?

A.

  • Prepaid debit card in Company's name sent to Representative's mailing address;
  • Donation made to United Way in Representative's Company's name; or
  • Carbon Offset credits bought through STI.org in Representative's Company's name.

Q. How can I find out my user name and/or password for my account?

A. Click the "Forgot your username/password?" link on the Rewards login page.

Q. How can I remove myself from the Rewards Program?

A. Login to the Rewards site, then click Update Profile at the upper-right of the page. Click the box at the bottom of the profile page to cancel your participation in the program. Or Send an email requesting program cancellation to newpenn.rewards@yrcw.com.

Rewards Distribution and Disbursement

Q. How will Rewards be distributed?

A. If rewards are earned by a Company during a qualifying month in the Incentive Period, the Representative will be notified of their reward level by email. The Representative must select and order their reward at rewards.newpenn.com within six months of being earned or the reward will be considered forfeited. All Rewards are made in the Representative's Company's name.

  • Rewards gift cards are sent to the individual Representative by U.S. mail in a nondescript (to discourage theft), business-size envelope in care of the Representative's company or hand delivered by the Account Executive 3-6 weeks after redemption.
  • Donations are made in the Representative's Company's name directly to the selected organization.

Q. I did not receive my Rewards card in the mail, but my Scorecard indicated that I should have received one. What should I do?

A.

  1. Log into the Rewards website.
  2. Click Update Profile at the upper right of the screen; your Profile page should display.
  3. Check your mailing address. If the address is incorrect, please update it.
  4. If your rewards card was selected through the redemption screen, click on the Redemption tab to see if the card request has been processed or mailed.

If you don't receive your gift card within 30 days of the 'rewards sent' date, then please contact your Account Executive to check on the status of the card. Once the card has been tendered to the USPS we are not responsible for delivery beyond that point and if we need to reissue/resend card there will be a small fee. You must contact us within 90 days of the issue date to obtain a replacement for an undelivered card.

When gift cards are returned to us as undeliverable, we'll email you to request updated mailing information, then send the card directly to you at your updated address.

Q. How can a company change the name of the person to whom the Rewards card is addressed?

A. Login to the Rewards site and click the Update Profile link at the upper-right of the page, then change the Representative's name. The card is always in the company's name, not the name of the individual participant.

Q. Are there any tax implications from receiving rewards?

A. Rewards are issued in the company's name, not an individual employee. NEW PENN makes no representation as to the potential tax treatment of any reward. Companies may be required to report the reward value to the IRS/CRA, and all Companies will be solely responsible for any taxes or other obligations associated with the reward. Where required by law, NEW PENN will report the value of the reward to the federal/national tax authorities.

Prepaid Gift Card Usage Information

Important facts regarding the use of bank-issued gift cards:

Bank-issued gift cards (etc., have different Point-of-Sale (POS) systems and rules around their ordering process. Below are facts about prepaid gift cards and their use.

  • Each gift card should be processed as a credit when used at a merchant's location. Some cashiers may not know this and may try to run it as a debit card, which will not work because there is no PIN number associated with the card.
  • The gift card cannot be run for more than the value remaining on the card. For instance, if you try to charge $35 to the card, but the card has only $20 on it; the merchant will decline the transaction. You can still use the card to pay for $20 of the transaction, but you'll need to specify to the merchant that it should only be charged for $20, and you will pay the remaining balance through another method.
  • Restaurants, gas stations, auto rental, cruise lines, hotels and others may authorize an amount of the anticipated charge to the card, which will result in a decline if the amount is greater than the value of the card. In addition, some restaurants have their POS systems programmed to hold 20 percent above the transaction amount in case the card holder wants to leave a tip. If the card holder does not leave a tip or pays the tip in cash, that 20 percent typically will be put back on the card within 5 business days.
  • Gas stations automatically pre-authorize the gift card for $50 when paying at the pump. That means you would have to have at least a $50 balance to pay for gas at the pump. To avoid confusion, we recommend that the card holder go inside to tell the merchant how much to charge against the card before pumping.
  • If you have a merchant run the card and the card is either declined because the transaction amount is greater than the amount on the card, or you decide you want to cancel the purchase, the Merchant's system may have already captured the funds from the card, and they will need to be put back on the card later, which typically takes 3-5 business days because the merchant's bank must reissue the money to the gift card bank before we can add it back to the gift card.

Shipment Information

Q. What is considered a qualifying shipment?

A. The shipment must be picked up in the normal course of business by the last day of the month to qualify for that month's reward. Each shipment above the previous year's shipment count during the same month is counted as one shipment towards Rewards incentives. Only shipments paid by the Participant (outbound-prepaid, inbound-collect or third-party shipments) during the Incentive Period are eligible.

Q. What are the Rewards thresholds for the program?

A. Rewards are based on monthly shipping activity, not cumulative activity. Rewards are awarded on the basis of incremental, paid shipments each month above the number of paid shipments made during the same month in the previous year:

  • 5-9 more shipments than same month last year = $25 Rewards credits
  • 10-19 more shipments than same month last year = $50 Rewards credits
  • 20-34 more shipments than same month last year = $75 Rewards credits
  • 35+ more shipments than same month last year = $100 Rewards credits

Q. What type of communication will I receive from New Penn about the Rewards Program?

A. You will receive an initial confirmation email that you are signed up for the Rewards Program. Additionally, please expect emails almost weekly that report your progress toward Reward levels. You will also receive a statement email during the first or second week of the month that details the Rewards you earned the previous month.

Q. When will my shipment thresholds be posted on-line?

A. Within a week of your registration submission, your online account will show the thresholds you must reach to earn Rewards in the coming month, and results are updated weekly thereafter.

Official Rules

Q. Where can I read the terms and conditions for the Rewards Program?

A. Official Rules.

Redeeming Rewards/Rewards Usage

Q. How do I use the Rewards card toward payment of my New Penn invoice?

A. Contact your customer support center (refer to the telephone number on your invoice). You can provide them the gift card number as partial payment for any invoice. DO NOT SEND THE CARD TO THE P.O.BOX!!! We can't credit your account with a gift card sent through the mail. After supplying the customer support center the gift card number and amount, destroy the card and remit the rest of the payment as the invoice instructs.

Q. When do the Rewards Visa gift cards expire?

A. The expiration date is on the front of the gift card and expired cards cannot be reissued.

Q. How will I receive my Rewards? When are Rewards disbursed?

A. If rewards are earned by a Company during a qualifying month in the Incentive Period, the Representative will be notified of their reward level by email. The Representative must select and order their reward at rewards.newpenn.com within six months of being earned or the reward will be considered forfeited. All Rewards are made in the Representative's Company's name.

  • Rewards gift cards are sent to the individual Representative by U.S. mail in a nondescript (to discourage theft), business-size envelope in care of the Representative's company or hand delivered by the Account Executive 3-6 weeks after redemption.
  • Donations are made in the Representative's Company's name directly to the selected organization.

Q. Can I 'reload' the gift card at my local bank?

A. No, these cards cannot be reloaded. You cannot put additional funds on the gift card.

Viewing/Monitoring Rewards Activity

Q. How can I view my shipment history to find out how many shipments I need to ship to earn Rewards points?

A. Go to http://rewards.newpenn.com. Enter your user name and password to access you shipment information.

Q. When is my Scorecard updated?

A. Scorecards are updated with your shipment information by the middle of the week after you've shipped (i.e., all shipments New Penn moved the previous week through Saturday will be posted by Wednesday of the following week).

Q. How can I find out my user name and/or password for my account?

A. Click the "Forgot your username/password?" link on the Rewards login page.

Email Communications

Q. What type of communication will I receive regarding my New Penn Rewards account?

A.

  • When you complete the registration process, we will send you an email notifying you that your registration is complete and giving you details about your profile. We suggest you print this email for future reference.
  • After you register for the program, we will email all communications to the email address you provided on your registration form.
  • During the third week of the month, we will send a reminder e-mail to you, notifying you how close you are to achieving your next Reward threshold.
  • During the first or second week of each month, we will send you an e-mail statement, detailing your Rewards activity for the previous month.